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25th July 2016 |
Control costs, Improve flexibility, Online documentation, Single sourcing |
George Lewis |
Comments Off on Minimising the cost of documentation
CAS ltd, specialists in complaints management software and case handling systems, wanted to find a more efficient way to deliver support content to their customers for their
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18th May 2016 |
Content distribution, Creating content, Inbound marketing, Online documentation, Product information |
George Lewis |
Comments Off on Partner communications
Partners, for example, distributors, resellers, installers, or service providers, look to their suppliers to be the experts in their field, and to provide support for technical
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18th May 2016 |
Content distribution, Online documentation, Product information, Self-service support |
George Lewis |
Comments Off on Success factors for a partner portal
Partners, for example, distributors, resellers, installers, or service providers, look to their suppliers to be the experts in their field, and to provide support for technical
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19th April 2016 |
Online documentation, Self-service support |
George Lewis |
Comments Off on assist-ua™ demo
doc-department’s assist-ua™ platform gives you the benefits of a controlled, single-sourced authoring environment for your technical product information with the flexibility
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7th March 2016 |
Control costs, Online documentation, Self-service support |
George Lewis |
Comments Off on Customer support
68% of customers leave because of poor customer service. A 2% increase in customer retention has the same effect as decreasing costs by 10%, and a 5% reduction in customer
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3rd March 2016 |
Content distribution, Online documentation, Product information, Self-service support |
George Lewis |
Comments Off on Knowledge base
According to McKinsey, employees spend 20% of their time looking for the information they need to complete a task. Productivity can be increased by dramatically reduce this time
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24th February 2016 |
Online documentation, Self-service support |
George Lewis |
Comments Off on Self-service customer support
68% of customers leave because of poor customer service. A 2% increase in customer retention has the same effect as decreasing costs by 10%, and a 5% reduction in customer
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20th January 2016 |
Documentation in agile, Improve flexibility, Online documentation, Product information, Technical authoring as a service |
George Lewis |
Comments Off on Supporting service development with flexible technical communications
Resilient plc, the pioneering provider of smart voice services that help the public and private sector improve business agility and business continuity, needed a way to deliver
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17th November 2015 |
Content distribution, Improve flexibility, Online documentation, Self-service support, Technical authoring as a service |
George Lewis |
Comments Off on Modern Online Help for a Modern Application
When Edesix, the market leader in body worn video solutions, updated their video management software suite, VideoManager, they chose to make it browser-based. This provided
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6th November 2015 |
Content distribution, Creating content, Improve flexibility, Online documentation, Technical authoring as a service |
George Lewis |
Comments Off on Rebranding product documentation
You have just completed a successful rebranding project. The new website has been launch, the new marketing collateral is in place, and the product has been refreshed. But what
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7th October 2015 |
Content distribution, Creating content, Documentation in agile, Online documentation, Self-service support, Technical authoring as a service |
George Lewis |
0
doc-department’s George Lewis spoke at this years Technical Communication UK conference. The talk – “Liberating Tech Comm: How moving to agile empowers technical
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17th August 2015 |
Creating content, Online documentation, Single sourcing, Technical authoring as a service |
George Lewis |
Comments Off on Taking the pressure off internal resources
CACI Ltd, a leading supplier of IT solutions, software consultancy and digital services, wanted to enhance the product documentation for one of their software products, Cygnum, to
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17th August 2015 |
Content distribution, Improve flexibility, Information design, Online documentation |
George Lewis |
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88% of purchasers say they rely on technical product information to make a purchasing decision. Most customers trust the manufacturer’s website (61%) over other sources of
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10th August 2015 |
Creating content, Online documentation, Single sourcing, Technical authoring as a service |
George Lewis |
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CACI Ltd, a leading supplier of IT solutions, software consultancy and digital services, wanted to enhance the product documentation for one of their software products, Cygnum, to
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24th July 2015 |
Control costs, Documentation in agile, Inbound marketing, Online documentation, Product information, Technical authoring as a service |
George Lewis |
Comments Off on What are user documentation and technical documentation?
Technical documentation refers to the documentation that describes how a product or service operates. For example, software code documentation, technical specifications and API
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22nd July 2015 |
Content distribution, Creating content, Documentation in agile, Information design, Online documentation, Single sourcing |
George Lewis |
Comments Off on What is single sourcing
Single sourcing, sometimes referred to as single source publishing, enables content to be written once and used many times. Single sourcing is beneficial in many situation
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14th July 2015 |
Content distribution, Inbound marketing, Online documentation, Self-service support |
George Lewis |
Comments Off on How to create online documentation
88% of purchasers say they rely on technical product information to make a purchasing decision. Most customers trust the manufacture’s website (61%) over other sources of
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14th July 2015 |
Inbound marketing, Online documentation, Product information, Technical authoring as a service |
George Lewis |
Comments Off on Technical documentation for inbound marketing
50% of content marketers say their biggest problem is creating content consistently, and according to a Content Marketing Institute study, 54% say that producing engaging content
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13th July 2015 |
Content distribution, Improve flexibility, Online documentation, Self-service support |
George Lewis |
Comments Off on assist-ua™ platform
assist-ua™ is doc-department’s user-assistance platform that helps organisations quickly deploy partner portals, customer support portals, knowledge bases,
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10th July 2015 |
Content distribution, Creating content, Online documentation, Technical authoring as a service |
George Lewis |
Comments Off on Flexible technical writing resource
Resilient plc, a fast growing telecoms operator, faced a number of documentation challenges for their smartnumbers services. Their services are accessed using telephones and web
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10th July 2015 |
Documentation in agile, Online documentation, Product information, Single sourcing, Technical authoring as a service |
George Lewis |
Comments Off on Agile documentation
IndigoVision, a provider of IP video security solutions, decided to adopt an agile development process. To fully achieve this objective, they wanted the user assistance provided
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10th July 2015 |
Control costs, Creating content, Online documentation, Technical authoring as a service |
George Lewis |
Comments Off on Expert technical writing resource at short notice
Sumerian, a predictive IT analytics company, needed to update the user assistance for their flagship Capacity Planner CPaaS (Capacity Planning as a Service) ready for the next
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7th July 2015 |
Content distribution, Creating content, Documentation in agile, Information design, Online documentation, Technical authoring as a service |
George Lewis |
Comments Off on User assistance for enterprise mobile app
IndigoVision, a leading manufacturer of complete IP video security solutions, developed Mobile Center™, a mobile app, to extend their surveillance capabilities beyond the
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7th July 2015 |
Content distribution, Improve flexibility, Online documentation, Single sourcing |
George Lewis |
Comments Off on Content distribution
Content is only useful when it is available where and when it is needed. Traditional content distribution channels, for example, user guides, instruction manuals or online help
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20th September 2013 |
Content distribution, Control costs, Creating content, Online documentation |
George Lewis |
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We hear all the time that mobile apps don’t need documentation because they are simple and easy to use. That is usually the case with consumer apps, but enterprise apps are
