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8th November 2016 |
Control costs, Improve flexibility, Information design, Partners, Product information, Self-service support |
George Lewis |
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The goal of Operational Excellence is to build a sustainable competitive advantage through consistent and reliable operations. This benefits organisations by lowering operational
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4th November 2016 |
Content distribution, Creating content, Improve flexibility, Information design, Partners, Product information, Self-service support |
George Lewis |
Comments Off on Open knowledge transfer
Recent McKinsey research showed that employees spend 20% of their time looking for the information they need to complete a task. Implementing an effective knowledge transfer
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18th May 2016 |
Content distribution, Online documentation, Product information, Self-service support |
George Lewis |
Comments Off on Success factors for a partner portal
Partners, for example, distributors, resellers, installers, or service providers, look to their suppliers to be the experts in their field, and to provide support for technical
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19th April 2016 |
Online documentation, Self-service support |
George Lewis |
Comments Off on assist-ua™ demo
doc-department’s assist-ua™ platform gives you the benefits of a controlled, single-sourced authoring environment for your technical product information with the flexibility
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7th March 2016 |
Control costs, Online documentation, Self-service support |
George Lewis |
Comments Off on Customer support
68% of customers leave because of poor customer service. A 2% increase in customer retention has the same effect as decreasing costs by 10%, and a 5% reduction in customer
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3rd March 2016 |
Content distribution, Online documentation, Product information, Self-service support |
George Lewis |
Comments Off on Knowledge base
According to McKinsey, employees spend 20% of their time looking for the information they need to complete a task. Productivity can be increased by dramatically reduce this time
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24th February 2016 |
Online documentation, Self-service support |
George Lewis |
Comments Off on Self-service customer support
68% of customers leave because of poor customer service. A 2% increase in customer retention has the same effect as decreasing costs by 10%, and a 5% reduction in customer
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2nd January 2016 |
Improve flexibility, Product information, Reduce risk, Self-service support, Technical authoring as a service |
George Lewis |
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Why does the UK have fewer than 10 technical communications companies with 5 or more staff while Germany has over 100? Do the Germans produce 10 times more products than the
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2nd January 2016 |
Inbound marketing, Self-service support, Technical authoring as a service |
George Lewis |
Comments Off on Your API deserves high-quality documentation
Complete and accurate documentation is the most important factor for developers when using an API. It is considered even more important than service availability and response
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2nd January 2016 |
Documentation in agile, Product information, Self-service support, Technical authoring as a service |
George Lewis |
Comments Off on High-quality API documentation
Complete and accurate documentation is the most important factor for developers when using an API. It is considered even more important than service availability and response
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11th December 2015 |
Self-service support |
George Lewis |
Comments Off on Looking to improve customer satisfaction and save costs?
67% of customers prefer self-service to speaking to a company representative 35% reduction of support costs for organisations that have implemented self-service customer support
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17th November 2015 |
Content distribution, Improve flexibility, Online documentation, Self-service support, Technical authoring as a service |
George Lewis |
Comments Off on Modern Online Help for a Modern Application
When Edesix, the market leader in body worn video solutions, updated their video management software suite, VideoManager, they chose to make it browser-based. This provided
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7th October 2015 |
Content distribution, Creating content, Documentation in agile, Online documentation, Self-service support, Technical authoring as a service |
George Lewis |
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doc-department’s George Lewis spoke at this years Technical Communication UK conference. The talk – “Liberating Tech Comm: How moving to agile empowers technical
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14th July 2015 |
Content distribution, Inbound marketing, Online documentation, Self-service support |
George Lewis |
Comments Off on How to create online documentation
88% of purchasers say they rely on technical product information to make a purchasing decision. Most customers trust the manufacture’s website (61%) over other sources of
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13th July 2015 |
Content distribution, Improve flexibility, Online documentation, Self-service support |
George Lewis |
Comments Off on assist-ua™ platform
assist-ua™ is doc-department’s user-assistance platform that helps organisations quickly deploy partner portals, customer support portals, knowledge bases,
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7th July 2015 |
Content distribution, Creating content, Inbound marketing, Product information, Self-service support, Technical authoring as a service |
George Lewis |
Comments Off on Tailored product documentation using GitBook
MaidSafe, the producers of the SAFE (Secure Access for Everyone) Network – a secure and fully decentralised data management service – wanted to provide a comprehensive
