Flexible technical writing resource

Resilient plcResilient plc, a fast growing telecoms operator, faced a number of documentation challenges for their smartnumbers services.

Their services are accessed using telephones and web browsers, and are delivered through well-know brands such as EE and BT.

Resilient plc required a flexible technical writing resource to help them develop and implement a documentation strategy, as well as maintain their existing documentation.

Together, doc-department and Resilient plc developed a strategy for the smartnumbers user documentation. doc-department worked with Resilient’s existing suppliers to ensure continuity.doc-department implemented new, transparent systems and processes to ensure resilience, and quality of service.

Working with doc-department enables Resilient’s managers to focus on their objectives. The flexibility of the systems doc-department implemented ensures the user documentation can be quickly put in place to react to new business requirements.

By outsourcing their technical writing to doc-department, Resilient plc achieved the cost control, responsiveness, and scalability they required to support their continued growth.

“doc-department just takes the pain away. We point them at a problem, and they come back with a solution.”
Dave Collins, VP Marketing – Resilient plc

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