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8th November 2016 |
Control costs, Improve flexibility, Information design, Partners, Product information, Self-service support |
George Lewis |
0
The goal of Operational Excellence is to build a sustainable competitive advantage through consistent and reliable operations. This benefits organisations by lowering operational
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4th November 2016 |
Content distribution, Creating content, Improve flexibility, Product information |
George Lewis |
Comments Off on Knowledge transfer
Organisations that can embed deep knowledge in their business can build a lasting competitive advantage (Barney – 1991). Business writers such as Deming identify
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4th November 2016 |
Content distribution, Creating content, Improve flexibility, Information design, Partners, Product information, Self-service support |
George Lewis |
Comments Off on Open knowledge transfer
Recent McKinsey research showed that employees spend 20% of their time looking for the information they need to complete a task. Implementing an effective knowledge transfer
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4th November 2016 |
Control costs, Product information, Translation |
George Lewis |
0
Cashmaster, a leading, global manufacturer of count-by-weight (CBW) cash management solutions, wanted to simplify their technical product documentation to help grow new
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9th June 2016 |
Content distribution, Control costs, Product information |
George Lewis |
0
It has been a couple of years now since mobile devices overtook desktops as the primary way we access content on the internet. It is not just individuals, but also businesses that
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20th May 2016 |
Control costs, Product information, Technical authoring as a service |
George Lewis |
Comments Off on Keep everyone up to speed
People need technical information about products and services to enable them to implement, support, maintain and use those products and services. But employees waste on average
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18th May 2016 |
Content distribution, Creating content, Inbound marketing, Online documentation, Product information |
George Lewis |
Comments Off on Partner communications
Partners, for example, distributors, resellers, installers, or service providers, look to their suppliers to be the experts in their field, and to provide support for technical
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18th May 2016 |
Content distribution, Online documentation, Product information, Self-service support |
George Lewis |
Comments Off on Success factors for a partner portal
Partners, for example, distributors, resellers, installers, or service providers, look to their suppliers to be the experts in their field, and to provide support for technical
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3rd March 2016 |
Content distribution, Online documentation, Product information, Self-service support |
George Lewis |
Comments Off on Knowledge base
According to McKinsey, employees spend 20% of their time looking for the information they need to complete a task. Productivity can be increased by dramatically reduce this time
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29th February 2016 |
Content distribution, Creating content, Documentation in agile, Product information, Technical authoring as a service |
George Lewis |
Comments Off on DevOps documentation
Organisations that have successfully adopted DevOps deploy code 30 times more frequently and with 50% fewer failures, and are twice as likely to exceed their profitability, market
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29th February 2016 |
Creating content, Documentation in agile, Product information |
George Lewis |
Comments Off on Collaborate with open DevOps documentation
Organisations that have successfully adopted DevOps are deploying code 30 times more frequently with 50% fewer failures, and are twice as likely to exceed their profitability,
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29th February 2016 |
Creating content, Documentation in agile, Improve flexibility, Product information |
George Lewis |
Comments Off on Open DevOps documentation
Organisations that have successfully adopted DevOps deploy code 30 times more frequently and with 50% fewer failures, and are twice as likely to exceed their profitability, market
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20th January 2016 |
Documentation in agile, Improve flexibility, Online documentation, Product information, Technical authoring as a service |
George Lewis |
Comments Off on Supporting service development with flexible technical communications
Resilient plc, the pioneering provider of smart voice services that help the public and private sector improve business agility and business continuity, needed a way to deliver
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2nd January 2016 |
Improve flexibility, Product information, Reduce risk, Self-service support, Technical authoring as a service |
George Lewis |
0
Why does the UK have fewer than 10 technical communications companies with 5 or more staff while Germany has over 100? Do the Germans produce 10 times more products than the
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2nd January 2016 |
Documentation in agile, Product information, Self-service support, Technical authoring as a service |
George Lewis |
Comments Off on High-quality API documentation
Complete and accurate documentation is the most important factor for developers when using an API. It is considered even more important than service availability and response
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6th October 2015 |
Creating content, Inbound marketing, Information design, Product information |
Jenni Ajderian |
0
Content creators come in all shapes and sizes, and from all sides of an organisation, but do these differences affect the user experience? Before we talk to our customers, should
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24th July 2015 |
Control costs, Documentation in agile, Inbound marketing, Online documentation, Product information, Technical authoring as a service |
George Lewis |
Comments Off on What are user documentation and technical documentation?
Technical documentation refers to the documentation that describes how a product or service operates. For example, software code documentation, technical specifications and API
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14th July 2015 |
Inbound marketing, Online documentation, Product information, Technical authoring as a service |
George Lewis |
Comments Off on Technical documentation for inbound marketing
50% of content marketers say their biggest problem is creating content consistently, and according to a Content Marketing Institute study, 54% say that producing engaging content
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14th July 2015 |
Creating content, Documentation in agile, Improve flexibility, Product information, Single sourcing |
George Lewis |
Comments Off on Technical writing in an agile development environment
Agile development conjures up the image of impossibly short timescales to develop new features. With traditional documentation techniques of creating content after the product has
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10th July 2015 |
Documentation in agile, Online documentation, Product information, Single sourcing, Technical authoring as a service |
George Lewis |
Comments Off on Agile documentation
IndigoVision, a provider of IP video security solutions, decided to adopt an agile development process. To fully achieve this objective, they wanted the user assistance provided
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7th July 2015 |
Content distribution, Creating content, Inbound marketing, Product information, Self-service support, Technical authoring as a service |
George Lewis |
Comments Off on Tailored product documentation using GitBook
MaidSafe, the producers of the SAFE (Secure Access for Everyone) Network – a secure and fully decentralised data management service – wanted to provide a comprehensive
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8th June 2015 |
Documentation in agile, Product information, Technical authoring as a service |
George Lewis |
Comments Off on Working with us
doc-department provides our clients with a team of documentation specialists with a dedicated team leader. The team uses collaborative authoring techniques to ensure the quality
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28th May 2015 |
Documentation in agile, Product information, Single sourcing, Technical authoring as a service |
George Lewis |
0
Outsourcing is a cost effective and flexible way for organisations to quickly access expertise or resources to support their operations. Outsourcing can reduce costs by 40-70% due
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14th May 2015 |
Product information, Reduce risk, Standards and compliance, Technical authoring as a service |
Chris Burden |
0
We have many ways to measure how healthy we are – blood pressure, BMI, heart rate, cholesterol levels, age, temperature and many more. From these measures we know what is
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29th December 2014 |
Documentation in agile, Product information, Single sourcing |
George Lewis |
0
Consistency of terminology and language is an important dimension of the quality of content. Using clear, unambiguous terms and language makes content easier for the reader to
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11th November 2014 |
Product information |
George Lewis |
0
A mature content production process reduces churn, improves constancy and improves quality. With agile development processes becoming mainstream, technical authors have needed to
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24th October 2014 |
Content distribution, Control costs, Creating content, Improve flexibility, Inbound marketing, Product information |
George Lewis |
0
50% of content marketers say their biggest problem is creating content consistently, and 54% say that producing engaging content is a challenge, according to a Content Marketing
