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8th November 2016 |
Control costs, Improve flexibility, Information design, Partners, Product information, Self-service support |
George Lewis |
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The goal of Operational Excellence is to build a sustainable competitive advantage through consistent and reliable operations. This benefits organisations by lowering operational
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4th November 2016 |
Content distribution, Creating content, Improve flexibility, Information design, Partners, Product information, Self-service support |
George Lewis |
Comments Off on Open knowledge transfer
Recent McKinsey research showed that employees spend 20% of their time looking for the information they need to complete a task. Implementing an effective knowledge transfer
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5th August 2016 |
Partners |
George Lewis |
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Partners such as resellers, installers, or service providers, look to their suppliers to be the experts in their field, and to provide support for technical sales and customer
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5th August 2016 |
Partners |
George Lewis |
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Employees lose on average 20% of their time trying to find the information they need to do their job. Without easy access to technical information about the products and services
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5th August 2016 |
Partners |
George Lewis |
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People need information to do their jobs; to enable them to implement, support, maintain and use products and services. But on average employees lose 20% of their time trying to
