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4th November 2016 |
Content distribution, Creating content, Improve flexibility, Product information |
George Lewis |
Comments Off on Knowledge transfer
Organisations that can embed deep knowledge in their business can build a lasting competitive advantage (Barney – 1991). Business writers such as Deming identify
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4th November 2016 |
Content distribution, Creating content, Improve flexibility, Information design, Partners, Product information, Self-service support |
George Lewis |
Comments Off on Open knowledge transfer
Recent McKinsey research showed that employees spend 20% of their time looking for the information they need to complete a task. Implementing an effective knowledge transfer
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9th June 2016 |
Content distribution, Control costs, Product information |
George Lewis |
0
It has been a couple of years now since mobile devices overtook desktops as the primary way we access content on the internet. It is not just individuals, but also businesses that
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18th May 2016 |
Content distribution, Creating content, Inbound marketing, Online documentation, Product information |
George Lewis |
Comments Off on Partner communications
Partners, for example, distributors, resellers, installers, or service providers, look to their suppliers to be the experts in their field, and to provide support for technical
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18th May 2016 |
Content distribution, Online documentation, Product information, Self-service support |
George Lewis |
Comments Off on Success factors for a partner portal
Partners, for example, distributors, resellers, installers, or service providers, look to their suppliers to be the experts in their field, and to provide support for technical
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7th March 2016 |
Content distribution, Creating content, Documentation in agile, Inbound marketing |
George Lewis |
Comments Off on API documentation
Complete and accurate documentation is the most important factor for developers when using an API. It is considered even more important than service availability and response
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3rd March 2016 |
Content distribution, Online documentation, Product information, Self-service support |
George Lewis |
Comments Off on Knowledge base
According to McKinsey, employees spend 20% of their time looking for the information they need to complete a task. Productivity can be increased by dramatically reduce this time
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29th February 2016 |
Content distribution, Creating content, Documentation in agile, Product information, Technical authoring as a service |
George Lewis |
Comments Off on DevOps documentation
Organisations that have successfully adopted DevOps deploy code 30 times more frequently and with 50% fewer failures, and are twice as likely to exceed their profitability, market
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17th November 2015 |
Content distribution, Improve flexibility, Online documentation, Self-service support, Technical authoring as a service |
George Lewis |
Comments Off on Modern Online Help for a Modern Application
When Edesix, the market leader in body worn video solutions, updated their video management software suite, VideoManager, they chose to make it browser-based. This provided
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6th November 2015 |
Content distribution, Creating content, Improve flexibility, Online documentation, Technical authoring as a service |
George Lewis |
Comments Off on Rebranding product documentation
You have just completed a successful rebranding project. The new website has been launch, the new marketing collateral is in place, and the product has been refreshed. But what
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7th October 2015 |
Content distribution, Creating content, Documentation in agile, Online documentation, Self-service support, Technical authoring as a service |
George Lewis |
0
doc-department’s George Lewis spoke at this years Technical Communication UK conference. The talk – “Liberating Tech Comm: How moving to agile empowers technical
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17th August 2015 |
Content distribution, Improve flexibility, Information design, Online documentation |
George Lewis |
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88% of purchasers say they rely on technical product information to make a purchasing decision. Most customers trust the manufacturer’s website (61%) over other sources of
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22nd July 2015 |
Content distribution, Creating content, Documentation in agile, Information design, Online documentation, Single sourcing |
George Lewis |
Comments Off on What is single sourcing
Single sourcing, sometimes referred to as single source publishing, enables content to be written once and used many times. Single sourcing is beneficial in many situation
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14th July 2015 |
Content distribution, Inbound marketing, Online documentation, Self-service support |
George Lewis |
Comments Off on How to create online documentation
88% of purchasers say they rely on technical product information to make a purchasing decision. Most customers trust the manufacture’s website (61%) over other sources of
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13th July 2015 |
Content distribution, Improve flexibility, Online documentation, Self-service support |
George Lewis |
Comments Off on assist-ua™ platform
assist-ua™ is doc-department’s user-assistance platform that helps organisations quickly deploy partner portals, customer support portals, knowledge bases,
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10th July 2015 |
Content distribution, Creating content, Online documentation, Technical authoring as a service |
George Lewis |
Comments Off on Flexible technical writing resource
Resilient plc, a fast growing telecoms operator, faced a number of documentation challenges for their smartnumbers services. Their services are accessed using telephones and web
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10th July 2015 |
Content distribution, Creating content, Information design, Technical authoring as a service |
George Lewis |
Comments Off on Continuity and flexibility
IndigoVision, a provider of IP video security solutions, had an immediate need to update the help systems for their core application. They also recognized that their user
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10th July 2015 |
Content distribution, Creating content, Information design, Multi-media and video, Technical authoring as a service |
George Lewis |
Comments Off on Flexible video tutorials
Resilient plc, a fast growing telecoms operator, was looking to introduce video tutorials to provide a more engaging experience for new and existing service users. The services
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7th July 2015 |
Content distribution, Creating content, Inbound marketing, Product information, Self-service support, Technical authoring as a service |
George Lewis |
Comments Off on Tailored product documentation using GitBook
MaidSafe, the producers of the SAFE (Secure Access for Everyone) Network – a secure and fully decentralised data management service – wanted to provide a comprehensive
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7th July 2015 |
Content distribution, Creating content, Documentation in agile, Information design, Online documentation, Technical authoring as a service |
George Lewis |
Comments Off on User assistance for enterprise mobile app
IndigoVision, a leading manufacturer of complete IP video security solutions, developed Mobile Center™, a mobile app, to extend their surveillance capabilities beyond the
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7th July 2015 |
Content distribution, Improve flexibility, Online documentation, Single sourcing |
George Lewis |
Comments Off on Content distribution
Content is only useful when it is available where and when it is needed. Traditional content distribution channels, for example, user guides, instruction manuals or online help
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24th October 2014 |
Content distribution, Control costs, Creating content, Improve flexibility, Inbound marketing, Product information |
George Lewis |
0
50% of content marketers say their biggest problem is creating content consistently, and 54% say that producing engaging content is a challenge, according to a Content Marketing
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20th September 2013 |
Content distribution, Control costs, Creating content, Online documentation |
George Lewis |
0
We hear all the time that mobile apps don’t need documentation because they are simple and easy to use. That is usually the case with consumer apps, but enterprise apps are
