Any organisation’s technical content can become disparate and unconnected if not kept in check. Users are likely to get frustrated with your documentation if it is inconsistent or impossible to navigate, and this can give them a bad impression of your product or organisation as a whole. Without a structured plan, your authors can easily lose track of what information to include and how to write it, and reviewers and document owners can end up with very different ideas of what correct content even looks like.
The three pillars of technical documentation are there to build a framework and set a standard for the content we produce. Keeping up this standard helps readers, authors and documentation owners alike. When documentation is consistent and well-planned, everyone can focus on what is really important: the information. Continue Reading