Arkivum, a provider of digital archiving services with a 100% data integrity guarantee, was preparing for a new major release of their application. This provided the opportunity to overhaul their existing product documentation.
For the new product release, Arkivum had implemented their new brand and wanted this reflected in the product documentation. In addition, Arkivum wanted to move their documentation online to make it more accessible to users and staff.
After being unable to find a traditional freelance technical writer available at the right time, Arkivum turned to doc-department.
doc-department was able to start work on the project within a week of the initial meeting. As well as providing the technical writing resources to update the product documentation, doc-department provided the expertise to develop and implement the new single-source authoring environment using MadCap Flare. This included the templates and processes that met Arkivum’s branding requirements and compliance with ISO/IEC documentation standards.
doc-department’s team of documentation specialists were able to deliver Arkivum’s new product documentation set within six weeks. And by using MadCap Flare, the product documentation can be easily published in multiple formats to enable online delivery.
“Having struggled to find a traditional contract technical writer, doc-department were able to start work straight away ensuing we met our release deadlines. We are very pleased with the result – it has far exceeded our expectations and will be a real asset to us.”
Nik Stanbridge, VP Marketing – Arkivum